Refund Policy

1. Return Eligibility

We offer an extended return window for all products. Customers are eligible to submit a return request within sixty days upon package receipt. All returned items must be in original condition with intact packaging, unless the products arrive damaged or defective. We aim to deliver a risk-free shopping experience for every customer.

2. Return Conditions

Unopened, unused, and unaltered products are fully acceptable for return. For gently tested skincare items, we also accept reasonable return applications to ensure customer satisfaction. Any man-made damage, excessive contamination, or improper storage will not be qualified for return verification.

3. Refund Processing Time

Once our warehouse receives, inspects, and confirms your returned package, the official refund procedure will be initiated. Please allow 5 to 10 business days for the fund to reflect in your original payment account. The actual arrival time may slightly depend on different bank processing cycles.

4. Damaged & Defective Items

If you receive broken, leaked, or defective goods, please submit a support request with valid visual evidence through our contact page. We provide free solutions including replacement and full refund without additional charge under verified abnormal delivery conditions.

5. Non-Refundable Situations

Certain promotional bundled gifts, complimentary samples, and clearance goods are non-returnable. We reserve the right to reject unreasonable return applications that violate our trading regulations. All judgement results are based on official product inspection standards.

6. Return Shipping Arrangement

For voluntary personal returns, customers undertake basic return shipping fees. If returns are caused by our shipping errors, quality defects, or delivery mistakes, we shall cover all relevant return expenses. No hidden tariff cost will be charged during the returning process.

7. Payment Currency

All refunds are calculated and transferred in United States Dollar. The final refund amount follows the original payment amount and official settlement exchange rate.

8. Customer Assistance

For return application, refund inquiry, and policy consultation, please reach out to our professional support team exclusively through the contact page on our official website. We will provide standard and formal after-sales service for every valid order.

 

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